About Lorther

Lorther is an online store offering creative puzzles, DIY wooden kits, acrylic puzzle suncatchers, and thoughtfully selected gifts for people who enjoy relaxing, building, collecting, and creating with their hands.

Who We Are

Lorther is operated by Brother Sports Ltd. We focus on providing customers with enjoyable puzzle products and creative DIY kits that are suitable for personal relaxation, family activities, thoughtful gifting, and home display.

Our product selection includes jigsaw puzzles, 3D wooden puzzles, DIY wooden clock kits, acrylic puzzle suncatchers, and other creative puzzle-related items. We aim to offer products that are visually appealing, enjoyable to assemble, and suitable for customers who love hands-on creative experiences.

Our Mission

Our mission is to make puzzle building more enjoyable, accessible, and inspiring. Whether you are choosing a relaxing weekend activity, a meaningful gift, or a decorative craft for your home, Lorther is committed to bringing you products that combine creativity, quality, and fun.

What We Offer

• Jigsaw Puzzles: Beautifully designed puzzles in different themes, styles, and piece counts.
• 3D Wooden Puzzles: Hands-on wooden kits designed for building, displaying, and enjoying.
• DIY Wooden Clock Kits: Creative wooden clock products that combine assembly fun with decorative value.
• Acrylic Puzzle Suncatchers: Colorful acrylic puzzle-style decorations designed to brighten up your space.
• Giftable DIY Items: Thoughtfully selected products suitable for birthdays, holidays, family activities, and creative hobbies.

Quality & Product Information

We strive to present clear product information, including product images, descriptions, specifications, pricing, and available options. Product details may vary by item, so customers are encouraged to review each product page carefully before placing an order.

We continuously review our product listings to improve accuracy and customer experience. If you have any questions about a product, please contact our customer support team before purchase.

Secure Payment

We are committed to providing a safe and reliable checkout experience. Customers can place orders through our website using the available payment methods shown at checkout. Payment information is processed through secure payment channels, and we do not intend to collect or store complete card details on our website.

Please make sure your billing information is accurate when placing an order. If a payment is unsuccessful or requires further verification, the order may not be processed until payment has been confirmed.

Shipping & Delivery

We ship orders according to the shipping options and delivery information provided on our website. Delivery times may vary depending on the destination country or region, logistics conditions, customs clearance, and other factors outside our direct control.

After an order is placed, customers should receive order-related information by email. If you have not received your order confirmation or shipping update, please contact us with your order number and the email address used at checkout.

Returns & Refunds

Customer satisfaction is important to us. If there is an issue with your order, please contact us as soon as possible with your order number, a description of the issue, and relevant photos if applicable.

Refunds, returns, replacements, and cancellations are handled according to our Returns & Refund Policy. We recommend reviewing the policy before placing an order so you understand the applicable conditions, time limits, and required information.

Intellectual Property

Lorther respects intellectual property rights. We aim to offer products and content that are properly sourced, authorized, or created for commercial use. If you believe that any content, image, design, product listing, or material on our website infringes your intellectual property rights, please contact us with sufficient supporting information so we can review the matter promptly.

Valid notices should include your contact information, identification of the copyrighted or trademarked work, the URL or product page involved, proof of ownership or authorization, and a statement explaining the alleged infringement.

Customer Support

We are here to help with product questions, order status, shipping inquiries, return requests, and general customer service matters. To help us assist you efficiently, please include your order number and the email address used for purchase when contacting us.

Email: support@lorther.com

Company Information

Our Commitment

We are committed to maintaining a transparent, customer-friendly, and trustworthy online shopping experience. We provide clear product information, accessible customer support, secure checkout, and published store policies so customers can shop with confidence.

Thank you for visiting Lorther. We hope our puzzles and DIY kits bring creativity, relaxation, and joy to your everyday life.