Contact Us

We are here to help. If you have any questions about our products, orders, shipping, returns, or general store policies, please contact our customer support team.

How We Can Help

You may contact us for assistance with:

• Product questions before placing an order
• Order confirmation and order status inquiries
• Shipping and delivery updates
• Returns, refunds, exchanges, or damaged item claims
• Payment or checkout-related questions
• Website account or technical issues
• Intellectual property or product listing concerns
• General questions about our store policies

For Order-Related Inquiries

To help us assist you more efficiently, please include the following information when contacting us about an order:

• Your order number
• The email address used when placing the order
• A clear description of your question or issue
• Photos or screenshots, if the issue relates to a damaged, defective, incorrect, or missing item

If you contact us without an order number or purchase email address, we may need to ask for additional information before we can locate your order.

Returns & Refund Support

If you need to request a return, refund, replacement, or cancellation, please contact us at support@lorther.com as soon as possible. Please include your order number, purchase email address, and the reason for your request.

Return and refund requests are reviewed according to our Returns & Refund Policy. We recommend reviewing the policy before submitting a request so you understand the applicable conditions, time limits, and required information.

Business Information

Important Notice

Please make sure the information you provide is accurate and complete. We will only use your contact information and order details to process your inquiry, provide customer service, and handle order-related matters in accordance with our Privacy Policy.

For security reasons, please do not send full credit card numbers, bank passwords, or other sensitive payment credentials by email. Payment-related information should only be submitted through the secure checkout page on our website.

Thank you for contacting Lorther. We value every customer and will do our best to provide clear, helpful, and timely support.